1. How can Annalink help you here? #
- Submit requests related to service cases purchased through Annalink.
- Track the progress of your requests and receive updates on their status.
- Add any missing information or documents required during the request processing.
2. How to submit a request? #
- Amend personal details including…
- Refund or Downgrade
- Upgrade
- Change your policy date
- Extra cover
- Extend a policy
3. How to track your request? #
4. Important notes: #
All requests (tickets) must be created and processed directly on the Annalink Portal. This ensures that all information is stored centrally, easy to track, and kept in sync. Watch clip: How to submit a request?
Notification emails from the system are auto-generated, so please do not reply to or send information through these emails.
If you need to discuss matters outside the scope of the ticket process, please contact the Annalink support team via
Provide complete and accurate information when creating a ticket:
- Clearly describe the request and its reason.
- Attach all relevant documents/files to shorten processing time. Watch clip: How to submit a request?
Regularly track progress: You can check the ticket status (Received, Processing, Completed, Rejected, etc.) and review the communication history to stay updated on the progress. Watch clip: How to track your request?
Submit additional information promptly: If the system or Annalink staff requests extra documents or details, please upload them directly in the ticket to avoid delays.
Keep all communication within the ticket: This ensures that information remains consistent and prevents data loss or omissions when multiple communication channels are used.
Close the ticket once the request has been completed to confirm and archive the record.